ask

Ting customers unaffected by Heartbleed

Andrew Moore-Crispin • April 14, 2014

Ting was not affected by Heartbleed. Ting uses a different version of SSL than the one that was recently discovered to be vulnerable (OpenSSL).

We originally took the view that no news was good news and decided not to add our voice to the din. The thought was that affected sites should have the loudest voice as they communicate with their customers with important steps to take to protect themselves. This was the wrong approach and we apologize. We should have communicated right away that Ting customers would be unaffected by Heartbleed.

While you should change sensitive passwords regularly and always use password best practices, there is no action required for your Ting account to remain secure at this time.

Mashable has a great list of popular sites affected by Heartbleed. If you see a site you have an account with, be sure to check said site’s official communications to find out the best course of action. You can also check out heartbleed.com for all the gory details of this pervasive and potentially nasty bug.