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Why did Ting Mobile expand customer support instead of outsourcing it?

expand customer support

Several Ting customers have wondered why we chose to expand customer support, growing the team into a brand new office rather than outsourcing it like the majority cell phone carriers across the United States.

In the latest Ask (previously known as Ask an Exec), Ross Rader, VP of Customer Experience at Ting, explains why the decision was an easy one. Short answer: Because we’re the best at customer support and know that we’re the only ones who will treat our customers the way our customers deserve to be treated.

Want further proof? See for yourself in our latest Behind the Scenes spotlight videos with Nicole and Deb.

Got questions? Ask away and we’ll do our best to have a member of our executive team answer.

Send your questions through Twitter with the hashtag #AskTing, on Facebook or just by commenting on one of our Ting Ask an Exec videos on YouTube.